Privacy

Your privacy matters to us. This page explains what personal information Fox & Fell collects, why we use it and how we look after it.

Who we are

Fox & Fell is operated by Chelsey Leigh Photography.

If you have any questions about your personal information, you can contact us at:

Email: chelsey@foxandfell.co.uk

Information we collect

When you place an order, contact us, join our mailing list or use our website, we may collect information including:

• your name
• email address and telephone number
• billing and delivery address
• order and transaction information
• messages you send to us
• information about how you use our website
• your marketing preferences

Payment information is processed securely by our payment providers. We do not receive or store your complete payment card details.

How we use your information

We use your personal information where necessary to:

• process, fulfil and deliver your orders;
• communicate with you about an order or enquiry;
• process returns and refunds;
• operate, protect and improve our website and business;
• meet our legal, tax and accounting obligations; and
• send you marketing emails where you have chosen to receive them.

Our lawful bases for using your information include performing our contract with you, complying with legal obligations, our legitimate interests in operating and improving Fox & Fell, and your consent where this is required.

Who we share information with

We only share personal information where necessary to operate Fox & Fell.

This may include companies that provide our ecommerce platform, payment processing, delivery, website hosting, analytics, email marketing and other services needed to run the business.

Some of these providers may process information outside the UK. Where this happens, appropriate protections required by data protection law will be used.

We do not sell your personal information.

Marketing

If you’ve chosen to hear from Fox & Fell by email, we’ll occasionally send you news about new pieces and other updates.

You can unsubscribe at any time using the link in any marketing email or by contacting us.

Cookies

Our website uses cookies and similar technologies to make the site work and, where you agree, to help us understand how it is used and support other optional features.

Where required, we’ll ask for your permission before using non-essential cookies. You can manage your choices through the cookie controls on our website.

How long we keep your information

We keep personal information only for as long as we reasonably need it for the purpose it was collected, including fulfilling orders, providing customer service and meeting our legal, tax and accounting obligations.

Different types of information may therefore be kept for different periods.

Your rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include asking us to:

• provide a copy of the information we hold about you;
• correct inaccurate information;
• delete your information;
• restrict or object to how we use it; or
• provide certain information in a portable format.

Where we rely on your consent, you can withdraw it at any time.

To exercise your rights, please contact us using the details above.

Complaints

If you’re unhappy with how we’ve handled your personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to Fox & Fell, our website or the law.

Last updated: August 2026